General Terms and Conditions

These terms apply to an entity (the “Client”) engaging Great Managers (SWC Group Pty Ltd – ABN 78 123 879 523) (the “Consultant”) to provide consulting services. These terms must be read with, and are subject to, any proposal document or letter from the Consultant to the Client.

These terms and that document/s together govern the contract between the Client and Great Managers (SWC Group Pty Ltd) for the services concerned. These terms also apply to any subsequent services the Client may require of the Consultant, unless agreed otherwise and in writing. The Client and Consultant agree to the following terms and conditions in relation to the engagement for the Project.

Definitions 1.The “Consultant” is Great Managers (SWC Group Pty Ltd – ABN 78 123 879 523)

The “Client” is the entity responsible for payment of the Fee rendered in respect of the Services.

The “Project” is the project or job referenced in a Proposal document, funding submission, scope of work, project plan or other related documents .

The “Agreement” comprises only the “Letter of Engagement” and/or “Project Submission” issued by the Consultant, “General Terms and Conditions” and the Scope of Work (including any other document referenced there-in).

The “Scope of Work” refers to any document setting out the overall Project (such as a proposal document) as well as the portion and components of the Project to be managed and/or delivered by the Consultant (including any other document referenced there-in).

The “Services” to be performed by the Consultant for the Client are those contained in the Scope of Work.

The “Fee” is the amount or amounts payable to the Consultant referenced in the Scope of Work. Services & Scope of Work

2.In providing the Services, the Consultant shall exercise the degree of skill, care and diligence normally exercised by consultants in similar circumstances.

3.If the original Scope of Work is to be varied, the Consultant may decline to act for the new scope of work or may review the Fee and/or any estimate of fees / expenses previously given.

4.Generally, Project documentation including any or all of the following: proposal, letter of engagement, project plan, resource schedule or other document, will be provided indicating the scope of services required and the projected outcomes. The Consultant has taken all care to provide accurate projected outcomes, based on information provided by the Client however, actual outcomes may vary. The Consultant is not liable for any discrepancy resulting from the actual outcomes differing from projected outcomes as stated in project documentation.

5.If during a Project the Scope of Work changes, these terms also apply to the new scope. In the absence of detailed information about the level of documentation already available and the skill and extent of Client support that is scheduled, some adjustments to the Scope of Work may need to be made once these are known.

6.Unless specifically instructed otherwise however, the Consultant is not liable to make independent investigations in order to verify the veracity, completeness or content of information provided to the Consultant by the Client or a third party.

Fees, Expenses & Invoicing

7.In consideration of the Consultant performing the Services, the Client agrees to pay the Fee to the Consultant. This Fee will be on a time and materials basis at the Consultant’s standard rates unless otherwise set out in the Scope of Work or agreed in writing. Also included will be any related expenses such as travel, accommodation, printing, couriers, teleconferences and other costs related to delivery of the Project.

In consideration of the Client paying the Fee, the Consultant agrees to perform the Services as soon as practicable after receipt of:

i) a written or verbal request to commence;

ii) provision of all required information outlined in the Scope of Work.

8.The Fee is quoted excluding the Goods and Services Tax (GST) and all other GST and any other applicable taxes must be added at the appropriate rate at the time of invoicing.

9.In relation to the Fee:

(a) Where a fixed price Fee is quoted, this will remain fixed for a period of 90 days;

(b) Where a Fee is quoted at hourly rates plus materials, the rate will be fixed for 90 days;

(c) Fees are reviewed and varied on an annual basis; and

(d) Any services additional to those set out in the Scope of Work shall be charged on a time and materials basis unless a new fixed Fee is agreed in writing.

10.The Consultant shall be entitled to render invoices at any time. Such invoices shall be paid by the Client within fourteen (14) days of the date shown on the invoice. The Consultant shall be entitled to interest at the same rate as the maximum overdraft rate fixed by the Commonwealth Bank of Australia of all due and not paid within fourteen (14) days of the date shown on the invoice.

11.The Consultant has a general lien over any documents / property at any time held for the Client, as security for payment of invoices the Consultant issued or are to issue. That lien continues even if the Consultant is no longer providing services for the Client. The Consultant furthermore requires that reports/advice or any other information provided by the/to the Client must not be relied upon and remain the property of the Consultant, until such time as the Consultants Fees and any outstanding tax invoices for provision of such reports/advice or any other information provided to the Client have been paid for in full.

12.The Client agrees to pay all costs (including legal and other debt collection costs on an indemnity basis) related to the recovery by the Consultant from the Client of any monies due by the Client to the Consultant under or in connection with this Agreement.

12a. Cancellation Policies

I. Events Cancellation Policy Cancellation Policy: All cancellations/transfers must be received in writing. Refunds will not be given unless at least 30 working days notice prior to the event is provided. No refunds will be given after this date. A 10% (of total cost) administration fee will be deducted for all cancellations. If you are unable to participate, a substitute participant (transfer) is welcome if written notice is given prior to the event. Great Managers (SWC Group Pty Ltd) reserves the right to change the facilitators/speakers, the advertised price or the venue and will provide notice to participants before the event.

II. Training Programs Cancellation Policy Cancellation Policy: Payment is required before the commencement of training. All cancellations/transfers must be received in writing. Refunds will not be given unless at least 30 working days notice prior to the program is provided. No refunds will be given after this date. A 10% (of total cost) administration fee will be deducted for all cancellations. If you are unable to participate, a substitute participant (transfer) is welcome if written notice is given prior to the program but will incur a $60 administration fee. Great Managers (SWC Group Pty Ltd) reserves the right to change the facilitators/speakers, the advertised price or the venue and will provide notice to participants before the event.

III. Online Qualifications Cancellation Policy Cancellation Policy: Payment is required before the commencement of training. All cancellations/transfers must be received in writing. Refunds will not be given unless at least 30 working days notice prior to the course commencement is provided. No refunds will be given after this date. A 10% (of total cost) administration fee will be deducted for all cancellations. If you are unable to participate, a substitute participant (transfer) is welcome if written notice is given prior to the program but will incur a $60 administration fee. Transfers will generally not be available once access has been given to an online course or the online delivery of training and assessment materials. Great Managers (SWC Group Pty Ltd) reserves the right to change the facilitators and the advertised price and will provide notice to participants as applicable.

Client Requirements

13.The Client shall supply free of charge and on a timely basis to the Consultant:

(a) instructions / documents specifically required to deliver the Scope of Work;

(b) access to the Client’s personnel; and

(c) all other information pertinent to the Scope of Work and/or set out in the Project documentation necessary for completion of the Services.

14.The following Services will not be provided (unless expressly provided for and factored into the Scope of Work and Fee):

i) travel to (including flights and accommodation) and attendance at meetings;

ii) any work arising after issue of the final report;

iii) implementation (where this type of work does not form part of the services).

Where the above items are required but have not been provided for by the Scope of Work can be provided at Fortis standard rates.

15.In the event that the Consultant prepares or assists to prepare a Funding Application on behalf of the Client of any type which is successful, the Consultant will automatically be the sole supplier of consulting and related services to be delivered under the Funding Agreement and this will be not less than 75% of the amount funded unless otherwise agreed in the Scope of Work. If not stated in the Scope of Works, it is assumed that 100% of the Funding Application will be directed to the Consultant to deliver the full Scope of

16.The Client will be liable to pay the Consultant a minimum of 50% of the gross amount funded from a Funding Application as a funding success fee should the Consultant not be given the opportunity by the Client to deliver part or all of the Services, in lieu of not delivering the Scope of Work. Insurances

17.The Consultant holds professional indemnity insurance, public liability insurance and workers compensation cover meeting statutory requirements. A certificate of currency for the above policies may be requested from the Consultant by an authorised representative of the Client, but must be held in confidence. Copyright & Intellectual Property

18.Copyright in all reports, specifications, designs, plans, methodologies and other documents prepared by the Consultant in connection with the Project shall remain the property of the Consultant. The Client shall have a licence to use the documents for the purpose of completing the Project, but the Client shall not use, or make copies of, such documents for use with any other project.

Any intellectual property:

(a) which is created by the Consultant for the use of Client, unless otherwise stated, remains the express Property of the Consultant for future use;

(b) not specifically designed and paid for by the Client shall not be the property of the Client nor can it be adapted, reproduced, sold or in any way used by the Client outside of the context of the Scope of Work set out in the specific Engagement which the Consultant is delivering for the Client; and

(c) which is owned by the Client prior to the commencement of the Engagement or other information of explicitly confidential nature will be kept confidential and not be disclosed by the Consultant except as needed to perform the Services or required by law.

Dispute Resolution & Termination

19.If at any time the Client wishes to discuss how the Services can be improved or to make a complaint, the Consultant’s authorised representative can be contacted by phone or email provided in the Project documentation. The Consultant will investigate any complaint promptly to endeavour to resolve the issue.

20.The Client may terminate this Agreement:

i) in the event of substantial breach by the Consultant of his obligations hereunder, which breach has not been remedied within thirty (30) days of written notice from the Client requiring the breach to be remedied.

21.The Consultant may terminate this Agreement:

i) in the event of monies payable to the Consultant being outstanding for more than 30 days from the date of invoice or as otherwise specified by the Consultant; or

ii) in the event of substantial breach by the Client of his obligations hereunder, which breach has not been remedied within 30 days of written notice from the Consultant requiring the breach to be remedied; or

iii) upon giving the Client thirty (30) days written notice of his intention to do so.

22. In the event of termination by either party pursuant to Clauses 20 and 21, the Consultant shall be entitled to be paid for that part of the Services rendered up to the time of termination and if the termination is under Clause 21(ii) shall be entitled to an additional payment representing its reasonable profit lost in not completing the Services.

23.The Consultant may suspend provision of the Services upon any payment being due and unpaid by the Client until such payment is made or the Agreement is terminated.

24.Any dispute between the Client and the Consultant which cannot be resolved informally, which will be the first course of action, will be referred to mediation in accordance with the Mediation and Conciliation Rules of the Institute of Arbitrators and Mediators Australia (NSW Chapter) provided that this provision shall not prevent the Consultant from instigating legal action at any time to recover monies owing by the Client to the Consultant. The mediation shall be held in New South Wales, Australia.

Privacy

25.The Consultant may seek, receive and collect from a Client or third party personal information (namely information about an identifiable individual and includes information or an opinion obtained from any source at any point in time) about the Client for any of these purposes:

(a) to provide the Services;

(b) a purpose disclosed to / authorised by the Client; or

(c) a purpose required or authorised by law.

That information may be both personal and sensitive. Sensitive information includes information about a criminal record, heath, racial or ethnic origin, religious beliefs, sexual preferences or practices and professional, trade or political memberships. The Consultant will take reasonable steps to make sure that personal information about a Client it collects, uses or discloses is accurate, complete and up-to-date. A Client may access their personal information held by the Consultant by request made to the Director responsible for the Client’s project/s on (02) 9501 1457, subject to the Privacy Act 1988.

26.If the Client provides the Consultant with personal information about a third party, the Client represents they:

(a) have authority to do so;

(b) informed the third party their personal information has been disclosed to the Consultant and about how the Consultant may use and disclose their personal information;

(c) informed the third party how to gain access to their personal information held by the Consultant.

27.The Consultant may use and disclose the Client’s personal information for any of these purposes:

(a) to provide the Services for the Client;

(b) a secondary purpose but only if the Client would reasonably expect the Consultant to use or disclose the information for the secondary purpose;

(c) the Consultant’s current and prospective insurers;

(d) an entity considering becoming a partner of the Consultant;

(e) a purpose required by law;

(f) in seeking a remedy against the Client.

The Consultant may disclose personal information to another party even if the other party does not have privacy obligations equivalent to the Consultant. The Consultant is not liable for the use of personal information once it is properly disclosed to another party.

Email

28.The Client acknowledges that email is inherently insecure, may contain computer viruses, may be delayed or prevented in transmission or receipt from causes outside control and might be intercepted by third parties. Both parties agree to take reasonable steps to ensure their email transmissions (and any attachments) are free of computer viruses.

Feedback

29.The Client should advise the Consultant’s authorised representative, the Consultant’s Managing Director if the Client has any feedback which may assist the Consultant to improve services or recognise excellence in delivery of the Services.

Subcontracting & OHS

30. (a) The Consultant may subcontract any part of the Services or Scope of Work.

(b) Subject to Clause 30(a), neither party may assign, transfer or sublet any obligation under this Agreement, without the written consent of the other. Unless stated in writing to the contrary, no assignment, transfer of subletting shall release the assignor from any obligation under this Agreement.

31.The Client agrees to provide a safe working environment for the Consultant to conduct the services.

Records Management

32.If the Consultant is required to hold documents in safe custody for a period of time, the Consultant may agree subject to any special terms and conditions (including for payment of a fee) as may issue at the time.

33.The Consultant will retain records for the legally required minimum period from the completion of a Project if one exists, and may destroy records after that time.

Liability & Indemnity

34.The Consultant accepts no liability to anyone other than to the Client. The benefit of the Consultant’s Services may not be assigned, held on trust or otherwise transferred by the Client.

35.The Consultant will be liable to the Client for net losses, damages, costs or expenses (losses) caused by the Consultant’s willful default, except:

(a) where a discrepancy exists between projected outcomes, as stated in project documentation, and actual outcomes.

(b)the Consultant will not be liable if such losses are due to the provision of false, misleading, incorrect or incomplete information or documentation by the Client, the Consultant’s reliance on instructions provided by the Client, or due to any acts or omissions of any person other than the Consultant;

(c) the Consultant will not be liable to the Client for accidental, incidental, indirect, special, punitive or consequential damages or for loss of profits or savings, even if the Consultant has been advised of, knew or should have known of the possibility of such damage or loss;

(d) the Consultant will have no liability for any statements, representations, guarantees, conditions or warranties (together representations) arising from communications (oral or written) which are not expressly contained in this Agreement. All representations to exercise reasonable care or render the Consultant’s Services with due care and skill which may otherwise be implied by statute, common law or custom are expressly excluded; and

(e) the aggregate liability of the Consultant, whether to the Client or any third party, of whatever nature, whether in contract, tort or otherwise, for any losses (including interest) whatsoever and howsoever caused arising from or in any way connected with this Engagement shall not exceed 100% of the Fees invoiced under this Engagement. The Client agrees to release the Consultant from all claims arising in connection with the Services to the extent that the Consultant’s liability in respect of such claims would exceed this amount.

36.The Client agree that all claims against the Consultant, whether in contract, tort, negligence, equity or otherwise, must be formally commenced within two years after the termination or expiry of the Services or the Agreement, whichever is earlier.

37.Where the Client comprises two or more parties, the limitation of liability contained in Clause 35 above must be allocated among these parties. Such allocation is a matter to be resolved by those parties.

38.Subject to the the limitations and exclusions of liability specified in this Agreement the Consultant’s liability shall be limited to only that part of any loss or damage that is proportionate to the loss or damage it has directly caused. In determining responsibility for loss or damage caused, account shall be taken of any loss or damage that is reasonably attributable to any third party. Nothing in these terms and conditions affects the rights, obligations or remedies of the parties under the any proportionate liability legislation applicable.

39.The Client agrees to indemnify the Consultant:

(a) against any and all losses, claims, costs, expenses, actions, demands, damages, liabilities or any other proceedings, incurred or suffered by the Consultant, including in respect of any claim by a third party (whether in contract, tort, or otherwise), arising from any breach by the Client of its obligations under this Agreement or by reason of any action the Consultant takes in good faith;

(b) against any and all losses, claims, costs, expenses, actions, demands, damages, liabilities or any other proceedings, incurred or suffered by the Consultant in respect of any claim by a third party (whether in contract, tort, or otherwise) from the Client’s use of the Consultant’s Services; and

(c) from any liabilities the Consultant may have to the Client or any third party as a result of reliance by the Consultant on any information provided by the Client (or any of the Client’s representatives), which is false, misleading, incorrect or incomplete or as an result of the failure to provide information which was material information held in the Client’s possession or control.

40.The indemnities in this clause will include all costs incurred by the Consultant in regard to such liability or claim, including legal costs, the time of the Consultant’s personnel and the costs of any expert engaged by the Consultant to assist in dealing with the claim or liability in any way.

Website Terms & Conditions

1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Great Managers (SWC Group Pty Ltd)’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Great Managers (SWC Group Pty Ltd)’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Great Managers (SWC Group Pty Ltd) at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer The materials on Great Managers (SWC Group Pty Ltd)’s web site are provided “as is”. Great Managers (SWC Group Pty Ltd) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Great Managers (SWC Group Pty Ltd) does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations In no event shall Great Managers (SWC Group Pty Ltd) or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Great Managers (SWC Group Pty Ltd)’s Internet site, even if Great Managers (SWC Group Pty Ltd) or a Great Managers (SWC Group Pty Ltd) authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata The materials appearing on Great Managers (SWC Group Pty Ltd)’s web site could include technical, typographical, or photographic errors. Great Managers (SWC Group Pty Ltd) does not warrant that any of the materials on its web site are accurate, complete, or current. Great Managers (SWC Group Pty Ltd) may make changes to the materials contained on its web site at any time without notice. Great Managers (SWC Group Pty Ltd) does not, however, make any commitment to update the materials.

6. Links Great Managers (SWC Group Pty Ltd) has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Great Managers (SWC Group Pty Ltd) of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications Great Managers (SWC Group Pty Ltd) may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law Any claim relating to Great Managers (SWC Group Pty Ltd)’s web site shall be governed by the laws of the State of New South Wales in Australia, without regard to its conflict of law provisions.

9. Your Consent By using our site, you consent to our online privacy policy.

10. Changes to our Policies. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 24 March 2017

Contacting us

Great Managers welcomes your comments regarding our terms and conditions. If you have any questions and would like further information, please contact us by any of the following means during business hours Monday to Friday (9am – 5pm AEST).

Call: (02) 9501 1457

Post: Attn: Terms and Conditions,
Great Managers,
131/370 Kingsway
Caringbah, NSW 2229,
AUSTRALIA

E-mail: info@greatmanagers.com